FAQs
FAQs – Herbalign
Welcome to our FAQs page! Below, you’ll find answers to common questions about our products, ordering process, shipping, and more. If you don’t find what you’re looking for, feel free to contact us at admin@herbalign.co.uk.
- About Our Products
Q: Are your products lab-tested?
A: Yes, all Herbalign products are rigorously tested in the UK to ensure purity, potency, and quality.
Q: Are your supplements vegan-friendly?
A: Many of our supplements are vegan-friendly. Check the product label or description for specific dietary information.
Q: What are your products made of?
A: We use globally sourced, high-quality, natural ingredients. Our supplements are free from harmful additives, fillers, and GMOs.
Q: Can I take Herbalign supplements with other medications?
A: While our products are natural, we recommend consulting your healthcare provider before starting any new supplement, especially if you are on medication.
Q: How do I know which supplement is right for me?
A: Each product description on our website provides detailed information about its benefits and ingredients. If you need additional guidance, feel free to contact us.
- Ordering and Payments
Q: How can I place an order?
A: You can order directly from our website by adding products to your cart and proceeding to checkout.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.
Q: Can I change or cancel my order?
A: If your order hasn’t been processed or shipped, we may be able to modify or cancel it. Contact us at admin@herbalign.co.uk as soon as possible.
Q: Do you offer wholesale pricing?
A: Yes, we offer competitive pricing for bulk and wholesale orders. Contact us at admin@herbalign.co.uk for more information.
- Shipping and Delivery
Q: Where do you ship?
A: We ship to most countries. For international shipping, additional fees or customs duties may apply.
Q: How long does shipping take?
A: Orders are typically processed within 1 working day and delivered within 2-7 working days, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email.
Q: What should I do if my order is delayed or missing?
A: Contact us immediately at admin@herbalign.co.uk, and we’ll work to resolve the issue.
- Returns and Refunds
Q: What is your return policy?
A: We accept returns within 28 days of purchase if the product is unopened and in its original condition.
Q: How do I request a refund?
A: Contact us at admin@herbalign.co.uk with your order details, and we’ll guide you through the return process. Refunds are processed within 5 working days after we receive the returned item.
- Account and Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and access special offers.
Q: How can I contact customer support?
A: You can reach us via email at admin@herbalign.co.uk or by filling out the contact form on our website.
- Wholesale and Partnerships
Q: Do you offer private label services?
A: Yes, Herbalign is a 100% private label company. We can customize formulations and packaging for wholesale clients.
Q: How can I become a retail partner?
A: Contact us at admin@herbalign.co.uk to discuss partnership opportunities and pricing.
- Sustainability
Q: Are your products sustainably sourced?
A: Yes, we prioritize sustainability by sourcing high-quality ingredients responsibly and using eco-friendly packaging where possible.
Q: Do you support any charitable causes?
A: Herbalign actively supports health-focused initiatives and sustainability programs to give back to the community.
Still Have Questions?
If you have additional questions or need assistance, feel free to contact us at admin@herbalign.co.uk. We’re here to help!